Delete your Trajo account

From the app, in three steps

This is the fastest path: deletion is immediate, with no one to wait for.

• Open Trajo, then Settings.
• At the very bottom, tap “Delete my account”.
• Read what will be erased, export your mileage logbook if you want to keep it, then confirm with your password.

Without the app

If you uninstalled Trajo, changed phones or lost access to your account, write to support@trajo.ca from your account email address, with “Account deletion” as the subject. We verify your identity and answer within 30 days.

What is erased, for good

Your trips and their paths, the GPS points behind them, your odometer readings, your vehicles, your expenses and receipt photos, your door-knocking visits and their photos, your classification rules, the devices registered for notifications, and your calendar authorizations — revoked at Google too, not only on our side.

What stays, and why

Client files belong to the organization that gave you the account and stay with it. Your account row is made anonymous rather than erased — your name, email and phone number are stripped from it — because the access log and your consents point to it, and a log full of holes protects no one. Invoices issued to your organization are kept, without your name, for as long as tax law requires it of the publisher.

Your mileage logbook

It is your tax record: the Canada Revenue Agency can ask you for it years later. Export it BEFORE deleting your account, from Trajo, Settings then Reports. After deletion it no longer exists anywhere.